Frequently Asked Questions
Q. Why is there a charge to my card/Paypal account from Kicktek Ltd?
A. TeachTech is a trading division of Kickted Ltd.
Q. Where do you ship to?
A. We are happy to ship worldwide.
Q. How much is shipping?
A. Shipping costs vary depending on where in the world your order is shipping to. This cost is calculated once your shipping address is entered on the checkout page.
Q. How long does delivery take?
A. For customers in the UK, standard delivery takes 2-3 business days. For our customers outside of the UK, standard delivery takes between 5-7 business days. On occasions where the product is out of stock, lead times might be slightly longer.
Q. Do you offer express delivery?
A. We can offer express delivery and Saturday deliveries at an additional cost. If you require this service please call the office to arrange on +44 1635 597 009.
Q. Do you have a warranty period?
A. Yes! All our items have the manufacturer’s warranty period.
Q. What happens if I lose or break part of the set?
A. Manufacturer’s warranty covers any manufacturing defects, but unfortunately, we cannot reimburse customers for lost or broken items.
Q. What is your returns policy?
A. We accept returns of unopened items within 14 calendar days of delivery. Please send us and email at firstname.lastname@example.org or call us on +44 1635 597009 to arrange the return of your item.
Q. How can I track my order?
A. A unique tracking code will be sent through to your e-mail address once your order has shipped.
Q. How can I change or cancel my order?
A. Please call us on +44 1635 597009 to cancel or amend your order.
Q. Can you provide an invoice for my order?
A. Of course! Please email email@example.com or call +44 1635 597009 to request an invoice.
Q. How much will I be charged at customs?
A. If you are in the US or the EU there is no import tax. In other countries duty tax may vary, so we recommend checking with your customs office before purchasing. Please note, we won’t be able to provide a refund if you reject the shipment due to customs fees.
Q. Do you offer discounts for educators?
A. As an educational supplier we aim to keep our costs to our customers as low as possible. On certain products, we can offer volume discounts for educators. Please call or email to enquire about volume discounts.
Q. Where can I find educational resources?
A. Our products are carefully selected to ensure that they have accessible teacher guides and lesson plans to assist educators in delivering curriculum focused lessons. Follow the links on the website to specific product lesson plans or get in touch if you require more information or educational content.
Q. Do you accept purchase orders?
A. Absolutely! Simply get in touch via email or phone or submit your order on the website and choose the ‘purchase order’ payment method. We offer 30-day invoicing for all educational institutions.